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North American Quitline Consortium
NAQC Annual Report
Dear Colleagues:

We’ve come a long way since NAQC’s inception as a special program of the American Legacy Foundation in 2004. Calls to quitlines have doubled; referrals to quitlines from healthcare providers have increased by more than 80% in the U.S. and 900% in Canada; and the number of quitlines offering proactive counseling has increased 50%.

But these events did not happen by themselves. They took time, work, and leadership. The remarkable progress we’ve made would not have been possible without the generous support of our funders, commitment from partners, and the unparalleled enthusiasm of the quitline community.

Our annual report celebrates this ongoing collaboration. Your expertise, ideas, and energy fuel NAQC’s ongoing commitment to the enhancement of quitlines across North America. Together, we continue to build sustainability, focus on improved practices, and implement strategies to ensure continued success.

Thank you for your many contributions to NAQC. We greatly appreciate them. Please contact me with any questions or ideas you may have as we continue our work together.

Best regards,

Linda Bailey, JD, MHS
President & CEO
ARRA Announces Awards
For the latest update, read the fact sheet that just came out.

NAQC Releases Annual Report
Our 2008/2009 annual report is now available online. As part of our green initiative, only designated representatives from each member organization were sent printed copies. Hard copies of the report are available upon request.

Webinar Evaluation Survey
Thanks to those of you who participated in NAQC's webinars this week, Call Center Metrics: Essential Elements for Ensuring Quality. Please complete our short evaluation survey. We appreciate your feedback and look forward to your continued participation in this important webinar series!

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