Email not displaying correctly? View it in your browser.
Managing Outcomes
June 18, 2018
Managing Outcomes is published by Tony Jaques, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management
ANNIVERSARY ISSUE - Top issue and crisis stories

This week saw the 200th issue of Managing Outcomes since publication began in March 2010. To mark the occasion this Anniversary Issue, outside the usual two-weekly publishing schedule, revisits some of our most popular issue and crisis stories. Special thanks to my loyal readers.

Australian CEO study highlights crisis vulnerability

Research suggests Australian CEOs are not providing the leadership or priority needed for effective crisis preparedness or prevention.

No more 'abundance of caution’ . . .  please

When organisations get into trouble, it's time for clear and open communication, not hiding behind silly phrases to somehow redefine the situation.

Is the CEO really the best crisis spokesperson?

What to say in a crisis and who should say it. These two questions can determine how an organization’s reputation is impacted when things go wrong.  

Legal advice and when to ignore it

Top executives often feel handcuffed by legal advice. But sometimes there’s a big difference between the right legal advice and the right organisational response. 

The most clicked sidebar hotlink in 200 issues

How the public have lost trust in journalists

In case you missed it

Why CEO reputation is critical in a crisis
Almost half a company’s reputation may be attributed to the reputation of the CEO. This can be a great asset in a crisis, but can also be a real liability.

Is reputation really like a bank account?

While positive actions help build reputational credit, withdrawals for bad behaviour are not dollar for dollar. Bad reputation accumulates penalty interest. 

Crisis proofing: A new approach to protecting your company

Senior executives know that the best crisis management is to take steps to help prevent a crisis from happening on the first place. But how to do this? 

Are crises really inevitable?

It’s common to hear people say it’s not a question of IF you will have a crisis, only a question of WHEN. But is that necessarily true . . .  and is it helpful?  

Why naming an issue can be half the battle

Using the right language should not be spin. Properly used it's a proven effective strategy in naming and framing controversial issues. 

Are you ready for your 'natural' crises?

The industry-specific or company-specific crisis risks which are most likely and reasonably predictable should be clear priorities. 

Thanks as always to my readers for their support and emails. The sad part of this 200th edition review is that the same issue and crisis mistakes keep happening, and so do the terrible apologies.

To access all newsletter back-issues go to  Enjoy.

A Parting Thought

Good writing is clear thinking made visible.
William Wheeler

Tony Jaques PhD
Director, Issue Outcomes P/L Mob: 0411 276 527
Email: Website:
Content is copyright of Issues Outcomes Pty Ltd, PO Box 26, North Melbourne, Australia 3051.

SOCIAL SHARING Facebook and Twitter Forward to a friend

This email was sent to <<Email Address>>
You are receiving this newsletter as someone who has past contact with Issue Outcomes P/L

Subscribe to this newsletter | Unsubscribe |

Copyright (C) 2018 Issue Outcomes Pty Ltd All rights reserved.

This email was sent to <<Email Address>>
why did I get this?    unsubscribe from this list    update subscription preferences
Issue Outcomes Pty Ltd · PO. Box 26 · North Melbourne · Melbourne, Victoria 3051 · Australia

Email Marketing Powered by Mailchimp