Hi there,

If you’re evaluating cloud security providers, we’ve got a new RFP Vendor Shortlist to show you who to invite to your RFP based on who your peers have evaluated.

But first…

Do you ever wish you knew what people were saying about you?

Companies do too. And so do their investors. 

Understanding the voice of the customer, VoC, is key.

VoC illuminates customer preferences, expectations, and satisfaction. It helps drive product innovation, helps sales teams win more deals, illuminates competitive dynamics, uncovers new opportunities, and more.

So today, we’re digging into the VoC on the portfolio of a big shot of software investing: Insight Partners.

Founded in 1995, Insight has backed over 600 companies. You can see which investments landed it on our list of the best VC bets of all time here.

In February 2022, Insight raised a mega $20B fund to bring its total assets under management to $90B. 

Here’s a snapshot of the firm’s recent activity on its CB Insights profile:

We mined Yardstiq’s interviews with software buyers and analyzed transcripts on over 50 of its portfolio companies.

Below, we highlight the top 5 and bottom 5 from a customer satisfaction (CSAT) perspective. After that, we share customer quotes for select companies. 

For customers with access to Yardstiq, you can click the links and they’ll take you directly to the transcripts in the platform.

Top 5 CSAT companies in the Insight portfolio are:

• OwnBackup (10/10)

• SafetyCulture (10/10)

• Tulip (10/10)

• Viz.ai (9.5/10)

• nfinite (9.5/10)

Bottom 5 CSAT companies in the Insight portfolio are:

• Project44 (7/10)

• Papaya Global (7/10)

• Honeycomb (7.5/10)

• Jellyfish (7.5/10)

• LaunchDarkly (7.5/10)

First, let’s take a look at a couple of the high CSAT score winners.

500% increase in spend (woah) 

Here’s what customers are saying about OwnBackup (CSAT: 10/10 | valuation: $3.35B as of August ‘21), which offers a SaaS data protection platform.

Access OwnBackup’s customer interview transcripts here.

Putting in those Sunday hours

SafetyCulture (CSAT: 10/10 | valuation: $1.6B as of May ‘21), which offers worker safety software, has happy customers.

Access SafetyCulture’s customer interview transcripts here.

To read the other high CSAT company transcripts, here are Tulip’s, Viz.ai’s, and nfinite’s.
 

And here’s what customers are saying about the lower CSAT companies.
 

Kinda good, kinda not so good

Here’s what customers are saying about Project44 (CSAT: 7/10 | valuation: $2.7B as of September ‘22), which offers a supply chain visibility platform.

Access Project44’s customer interview transcripts here.
 

Renewing with a touch of doubt?

Here’s what customers are saying about Papaya Global (CSAT: 7/10 | valuation: $3.7B as of September ‘21), which offers a global people & payroll platform.

To see how Papaya Global stacks up against Velocity Global, Deel, and Remote, check out our Global Employment Vendor Scorecard.

Access Papaya Global’s customer interview transcripts here.

To read the other low CSAT company transcripts, here are Honeycomb’s, Jellyfish’s, and LaunchDarkly’s.

RSVP à la RFP

Which vendors should you invite to your requests for proposal (RFP)?

If you’re evaluating cloud security providers, this RFP Vendor Shortlist will tell you who to invite to your RFPs and vendor evaluations based on who your peers are inviting.  

Download the free 1-pager here.

I love you.

Anand

@asanwal

P.S. Are you an investor who wants to see how your portfolio’s CSAT looks? We should chat about getting you access to Yardstiq. You can sign up here to learn more or just reply to this email (it’ll come to me) and we’ll help you out.