Hi there, 

Welcome to The Transcript.

In today’s edition, we’ve mined Yardstiq interviews with Fortune 500 software buyers to surface their thoughts on renewals in today’s environment. 

Here are 5 things we learned.

New here? Each Monday, we highlight insights from Yardstiq’s analyst-led interviews with software buyers, a new product from CB Insights. Send us the names of companies or markets you’d like to see featured.
 

1) Sticky products = continued growth

WORKDAY | HR & business management

CSAT score: 7.5/10

Intent to renew: 100%

2) Low switching costs + price increase = potential for churn

ICERTIS | Contract management

CSAT score: 7/10

Intent to renew: 90%

3) Trend toward software consolidation could put renewals at risk

REVERSINGLABS | Threat intelligence

CSAT score: 8/10

Intent to renew: 90%

4) Vendor evaluation is constant

USERZOOM | User research

CSAT score: 7/10

Intent to renew: 60%

5) Maintaining customer service in the long run is key

EXPEL | Managed security

CSAT score: 9/10

Intent to renew: 80%

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We spoke with software buyers who recently purchased marketing automation & customer engagement solutions to understand product quality, competition, and pricing.

See how Braze, Iterable, Klaviyo, and more compare here.

I love you.
 

Anand

@asanwal

P.S. New transcripts on Yardstiq this week include: 

• IT services: Nexthink (CSAT: 8.5)

• Customer service: Replicant (CSAT: 9)

• Marketing: Pixis (CSAT: 8)

• Network management: Kentik (CSAT: 9)
• Healthcare: AlayaCare (CSAT: 4)