Hi there, 

High CSAT (customer satisfaction) doesn’t always equal an easy renewal. 

Check out 5 reasons below from Yardstiq interviews.

But first…

Cool isht

We’ve been analyzing the generative AI space a lot at CB Insights, i.e., our market map of 250+ generative AI companies and our data on the most valuable generative AI companies.

But we’ve also been using generative AI in our product.

Since 30-minute interviews result in lengthy transcripts, we’ve been trying to find ways to make them a bit easier to digest.  

So now Yardstiq transcripts feature bullet-point summaries alongside a key quote — all powered by a fully automated AI editorial process. 

Get top takeaways to answer your questions faster than ever. It’s dope. 

See the example below on an Algolia transcript.

Wanna learn more? Get in touch with us here.

1. Cost-cutting 

CSAT score: 8/10

Intent to renew: 50%

2. Vendor consolidation

CSAT score: 9/10

Intent to renew: 0%

3. Short-term vs. long-term solution

CSAT: 8.5/10

Intent to renew: 70%

4. Change in vendor’s roadmap

CSAT: 8/10

Intent to renew: 50%

5. No need

CSAT: 7.5/10

Intent to renew: 0%

I love you.
 

Anand

@asanwal

P.S. The collaboration & project management software market is getting crowded. 

See what software buyers think of leading players like Asana and Smartsheet (alongside market data on revenue, valuations, and more) in this analysis. 

P.P.S. New transcripts on Yardstiq this week include: 

• E-commerce: Clickatell (CSAT: 8.5)
• Supply chain: Slync (CSAT: 6)
• Compliance: Secureframe (CSAT: 9)
• Security: ThreatLocker (CSAT: 7)
• Healthcare: Seven Bridges (CSAT: 7.5)