New Invoice Format Takes Effect
In response to customer feedback, we have combined the Main Invoice and the Billing Lists into a single PDF document. In the past, these were sent out as 2 separate PDF documents. All clients have been changed to the new single PDF format as of the current billing cycle. Should you wish to have your account changed back to receive the invoices in 2 separate documents, please let us know and we would be happy to make the change!
FCRA Compliant Pre-Adverse and Adverse Notification
When employment is denied due to an adverse background check result, adverse action is taken, and a specific process must be followed to comply with requirements under the Fair Credit Reporting Act (FCRA), which gives the applicant an opportunity to review the report and dispute any specific items within their background check report.
Pre-Adverse/Adverse notification service options can be managed by you in-house. You are able to print these letters directly from our web system free of charge for you. Should you not want to print and mail them yourself, True Hire would be happy to continue to generate and mail notifications in compliance with FCRA requirements for you. (There is a small fee for this service.)
In compliance with the FCRA, employers are required to notify an applicant if information obtained from a consumer reporting agency will be used in the decision to deny employment. Any pre-adverse notification should be provided in writing. The process includes a pre-adverse notification letter notifying the applicant of intent to deny employment based on the report, and then an adverse action notification letter to inform the applicant they will not be employed based on information in the report
A pre-adverse letter must contain:
► True Hire’s name, address and phone number. We are the Consumer Reporting Agency (CRA).
► A copy of the background check report
► A copy of the FCRA Applicant Summary of Rights
At least 5 business days should be allowed before taking adverse employment action, providing the applicant a reasonable period of time to respond to a pre-adverse letter.
A pre-adverse notification allows an applicant time to contact True Hire to dispute any items on the background check report which they feel are in error. Because we understand the urgency and importance involved for both the applicant and employer, True Hire strives for a 3-5 day reinvestigation. (The FCRA guideline is 30 days.)
If an applicant has been sent a pre-adverse letter and has not contacted True Hire to dispute their report within 5 business days, an adverse letter may be sent orally, in writing, or electronically.
The adverse action letter notifies the applicant they have been found ineligible for employment based in whole or in part on information contained in the background check report. In case of a disputed
background check report, an adverse letter is sent out only if the re-investigation affirms the
An adverse action notice tells people about their rights to see information being reported about them and to correct inaccurate information. The notice must include:
● the name, address, and phone number of the consumer reporting company that supplied the report;
● a statement that the company that supplied the report did not make the decision to take the unfavorable action and can’t give specific reasons for it; and
● a notice of the person’s right to dispute the accuracy or completeness of any information the consumer reporting company furnished, and to get an additional free report from the company if the person asks for it within 60 days
True Hire can take care of this for you. You can order it right from our Web system and print at your office or True Hire can take care of it directly for you and mail to the applicant. Please call True Hire at 1-800-262-7301 to get set up!
Download FCRA Packet