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NOVACES: Advancing Process Improvements NOVACES: Improve patient satisfaction

In This Issue:

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Healthcare Services

Transforming the Continuum of Care with Process Excellence:

NOVACES bullet Patient Satisfaction
NOVACES bullet Quality & Safety
NOVACES bullet Financial Challenges
NOVACES bullet Clinical & Operational Excellence
NOVACES bullet Health Information Management
NOVACES bullet Technology Workflow

Are You Ready?

Call now to see if you are ready for our free performance improvement assessment to measure your organization’s readiness for change. Call Kevin Farley at 732-383-6011.

Corporate Headquarters:
Poydras Center
650 Poydras Street
New Orleans, LA 70130

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Red Bank, NJ 07701


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First Topic TitleAvoid 10 Common Mistakes in Performance Improvement

by Charles Mount

Having just arrived back from WCBF’s annual Lean, Six Sigma and Business Performance Improvement in Healthcare Summit in New Orleans, I can freshly recall the stories of various hospitals' unique experiences with Lean Six Sigma implementations. Some had just begun; others had been working on it for three years or more.

It’s exciting to hear how organizations have successfully used a methodology that NOVACES believes in so deeply, but I realized in the midst of all the achievements, there were also obstacles that had to be overcome to make it really work.

Sometimes it’s knowing what doesn’t work – things to absolutely avoid – that will help us prevent a big disappointment for the entire organization or cause us to hesitate and question a decision to press forward. In this newsletter, we’ll explore the first of 10 pitfalls to avoid in process improvement implementation:
read more

NOVACE Webinar SpotlightWebinar Spotlight:

Ready for Breakthrough Results?

SystemCPI: A Hospital Case Study
Ready to see tangible, sustainable results that impact patient safety, satisfaction and the bottom line? Learn how one hospital successfully used our SystemCPI strategy to identify more than 100 improvement opportunities, create an implementation plan in less than 14 days and deliver significant financial results in less than 90 days.

Wednesday, June 16 : 1:00 – 2:00 PM EDT

Improving Core Measure Scores Using Lean Six SigmaImproving Core Measure Scores
Using Lean Six Sigma

CHF Discharge Case Studyread more
Download our latest white paper and learn how this healthcare organization used Lean tools and some innovative solutions to improve the core measure and save $296K, all in a week’s work.

Calendar of Events:


SystemCPI:register now
A Hospital Case Study
Join us for this free webinar and learn how you can optimize patient care processes and contribute to the bottom line – simultaneously.


Health Forum and the American Hospital Association
Leadership Summit
Manchester Grand Hyatt - San Diego, CA
NOVACES is pleased to be a part of this national conference with notable keynote speakers, educational tracks and presentation sessions to deliver concrete answers and practical solutions that are needed to navigate today’s healthcare complexities. Please visit us at booth #712.


National Association for Healthcare Quality
NAHQ’s 35th Annual Educational Conference
Kansas City Convention Center – Kansas City, MO
Seeking knowledge on cutting-edge topics, more than 1,000 healthcare quality leaders will gather to discover the latest services, software, and equipment now available in the field of healthcare quality. We invite you to stop by and see us in booth #414.

Get to Know NOVACESGet to Know Us:

Meet Vickie Kamataris,
Senior Business Consultant & Healthcare Master Black Belt

Vickie KamatarisAs a registered nurse with more than 20 years of clinical experience, Vickie brings a real-world healthcare perspective to the table. As the NOVACES Master Black Belt for Navy Medicine, Vickie provided Lean Six Sigma expertise and leadership to develop and guide Lean Six Sigma deployment strategies, lead complex, enterprise-level projects and events, and mentor Master Black Belt candidates at the Bureau of Medicine and Surgery, National Naval Medical Center and Naval Health Clinics. Today, she works with various different healthcare clients assisting them to advance their performance improvement capabilities.

She has extensive experience as an educator, has presented at national and international venues, and has authored journal articles and papers on a wide range of quality-related topics.

Vickie is a member of Sigma Theta Tau International, National Association for Healthcare Quality, the American Society for Quality and the International Society of Six Sigma Professionals.

My hometown is:

Lawrenceburg, Pennsylvania (population 627 and one stoplight!)

The person I admire most:

Florence Nightingale

My best piece of advice is:

Bloom where you are planted

What are you reading these days?

Four Elements of Success by Laurie Beth Jones

NOVACES: Breakthrough Results. Better Outcomes.