The purpose of the combined Fishbone is to provide a structured approach on seeking out the source of a problem in a service process or...
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Many thanks to the International Institute of Business Analysis -  IIBA for making this eJournal issue possible. 

IIBA - International Institute of Business Analysis

Featured Topics

Root Cause Analysis Using a Fishbone Diagram and the 5 Whys

ECBA is now available in French CanadianI was teaching a business analysis course recently and noted that few students had used a Fishbone Diagram along with the Five Whys for root cause analysis. This motivated me to write an article on root cause analysis using the combo method along with a short example.  The purpose of the combined Fishbone/Five Whys is to provide a structured approach on seeking out the source of a problem in a service process or a product defect. This source is called, “the root cause,” in that problems typically are due to a falling domino effect...

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Entry Certificate in Business Analysis™

IIBA's Entry Certificate in Business Analysis™ (ECBA™) is now available in French Canadian. This exciting offering provides more certification options to our French-speaking communities.

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How to Communicate Persuasively as a Business Analyst

As a business analyst you will have to communicate internally and externally. Many channels and type of communication may be used. Except ensuring that all the parts have understood correctly the message as you have it in your mind, you need also to perceive what you are saying as important, correct and insightful. You need your communication effort to have impact and many times to trigger specific actions...

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Importance of Leveraging Tools as a Business System Analyst

IIBA - KnowledgeHub

This article covers examples of how tools are becoming extremely important in today’s world for Business Systems Analysts; continuous learning and exploration of various tools are becoming indispensable to work efficiently and contribute towards the team success.  As more and more new technologies/tools arrive in the market, from a BSA perspective being able to appropriately understand and use them will not only emphasize the value of the BSA role, but also the force the change in mindset to align more towards the Agile way which is the common forte nowadays.

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How Workplace Culture Affects Workplace Performance

So, what can you do to improve your workplace culture? A possible way to start is with the notion that culture is usually local. It is impossible to change the entire organization unless you’re the CEO, and even then, it’s hard. But it is not so hard to change local culture. Your team is a good place to start...

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IIBA’s KnowledgeHub

Get online access to the BABOK® Guide, plus community-driven content, such as relevant “how do I” scenarios, videos, tips, tools, and templates that can be applied to everyday practices.

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Certificate in Product Ownership Analysis

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BA Fun

Humor: Data Wrangler           Humor: Advanced Scrum
Humor: Business Analysts' Home Office           Humor: Approach to Managing Problems



Apple Inc. has multiple positions available for the following job opportunities in Cupertino, CA:

Refer to Req# & mail resume to Apple Inc., ATTN: D.W., 1 Infinite Loop 104-1GM, Cupertino, CA 95014:

* Alliance/Partner Specialist (REQ#4480531) Hlp dvlprs successfully build their businesses on the App Store.
* Global Compliance Analyst (REQ#2047464) Mntr cmplnce allgtns, prfrm dt anltcs & rsk assessmnts, prsnt fndngs, & mk recs to other bus tms.
* Maps Analyst (REQ#1764523) Crdnte Pipelines for mltpl sgnls. Orchstrte pipeline dpndncs for dly data oprtns to keep the age of data under cmmttd SLAs & hlp onbrdng new ways to keep data frsh/accrt.

Apple is an EOE/AA m/f/disability/vets.


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