This is the new look of Zeitgeist Consulting's e-newsletter.
In the Knowledge Bank:  State of the American Traveler and State of International Traveler by Destination Analysts.
Wini Roche is the New Director of the MD Tourism Coalition

Michael Crockatt Named CEO of Ottawa Tourism

Michael Davidson Selected to Lead eXplore Lawrence KS

Mary Fugere Named Director of the Hampton VA CVB

Becky Davis Promoted to Director of the Statesboro CVB

Emily Goad Named New Director of the Great Bend KS CVB

Tammie Hennigar Selected as New Director of the Gabriola BC Chamber

Nick Breedlove to Lead the Jackson County NC TDA

Maui Visitor Bureau’s Terryl Vencl Set to Retire

Daytona Beach CVB’s Tom Caradonio to Retire

Aberdeen KS CVB’s Brenda Moore Resigns

Howard County MD Tourism CEO Rachelina Bonacci Resigns

Franklin County KS CVB Kristi Lee Steps Down

LaCrosse and Onalaska WI DMOs Finally Merge

Galena and Jo Daviess County IL DMOs to Reunite

Experience Columbus Celebrates its 75th

Marianas Visitors Bureau Marks 40 Years

DMA West’s Spirit of Leadership Award to be Named After Brad Burlingame

Rochester CVB’s Brad Jones Receives MN Tourism’s Outstanding Individual Award

Incoming DMAI CEO Don Welsh Shares his Vision in M&C

Las Vegas' Rossi Ralenkotter Featured in Smart Meetings

Jamaica Tourism’s Paul Pennicook Featured on HospitalityNet

San Francisco Travel’s Joe D’Alessandro Talks Airbnb on Skift

Philadelphia’s Julie Coker Graham Featured on Skift

Virginia Beach's Retiring CEO Jim Ricketts Featured in the Virginia-Pilot

Visit Savannah’s Joe Marinelli Featured in the Morning News

Visit Spokane’s Cheryl Kilday Featured in the Journal

Omaha’s Keith Backsen Featured on

Golden Isle CVB’s Scott McQuade Featured on Styrk

Southeast Volusia Advertising Authority’s Debbie Meihls Featured in the News Journal

Denton TX CVB’s Kim Phillips Featured on WFAA-TV

Tuolumne County Visitors Bureau’s Lisa Mayo Featured on Mother Lode Views
The Evolution of our Partners. Restauranteurs get it.

Another Useless Rant. On the Media.

Some of the Best Ideas. Come from fresh eyes.
Google’s mantra used to be “don't be evil.”

But, what have they done to the relevance of libraries?

Uber never pretended to not disintermediate taxis…but they have.

And, tourism promotion and development has always been a Quality of Life play for those of us that work in that sector.

Except when it actually works the other way.

Barcelona recently passed a law prohibiting the development of any more hotels because the sheer number of visitors drawn to the destination is causing locals to flee the city. Several iconic sites around the world are throttling visits because of the degradation of heritage and ecological sites. And, an increasing number of American destinations have seen an escalation of letters to the editor saying, “no mas.”

A recent editorial in one beach destination’s local newspaper asked the chilling question…”is it time to tap the breaks” on tourism promotion? Another destination is watching closely as a pack of recently relocated retirees is running for City Council seats on a “no growth” platform.

Yeah, they got their slice of heaven…and it’s time to slam the door before others can have the same idea they had just a few years ago.

After all, as the “Halo Effect” quantified by Longwoods International suggests, visitors are more likely to move to a destination than non-visitors. So, it’s time to stop the visitors.

Which, of course, means stop the Destination Marketing Organization.

Never mind that, without these visitors, resident taxes will increase. Facts mean nothing to angry NIMBY’s. And, all those dollars going to the DMO could be so easily redeployed to develop Senior Centers and the like.

It’s a not-so-subtle reminder that destinations belong to residents first. And, when those residents grow weary of traffic congestion, long waits at restaurants and boorish behavior by an increasing number of visitors, it is their right to push back.

Indeed, it is increasingly the responsibility of the DMO to balance the interests of the business community with its residents. And, this will take a fundamental re-imagination of our role going forward.

It’s a concept so clear to the Myrtle Beach Chamber and CVB that the following words are emblazoned on its Board Room wall:
Promote. Protect. Improve.

In destinations where the storm clouds of resident discontent are brewing, the Destination Marketing Organization must be a primary player in community discussions on topics such as growth, sustainability and capacity. Words that, heretofor, have rarely been uttered in the same sentence when discussing local economies. But, today, we need to have that discussion, respectfully and honestly.

Tourism is typically driven by the word “more.” Can we learn to live with less, if it is the best thing for our community? We’re all about to find out.

And, as the debate takes center stage in successful visitor economies where residents have had enough, the rest of us need to pay close attention to how our peers manage the situation. Because, that bell a tolling? It may be for you.

Til Next Time,
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