<<First Name>> please join us for a valuable and entertaining Webinar Event:
 
 
7 Key Steps to Reverse Logistics Success with Steve Blaz
 
 
  Join us for a Webinar on January 13
 
 
   
 
 
Join industry expert Steve Blaz as he discusses the key elements of a successful Reverse Logistics program for your business.

Steve Blaz’ expertise spans over 25 years in the areas of worldwide service and support, strategic partnering and business operations. During this time, his key executive accomplishments included driving customer satisfaction improvements, operational excellence and building high performance teams.

Mr. Blaz spent 4 years as Vice President of Global Service Operations for Juniper Networks, successfully driving the restructuring and turnaround of its Service Operations. He dramatically improved customer satisfaction and on-time delivery to all time highs, establishing operational excellence and reducing OpEx by over 40%. Prior to Juniper, Mr. Blaz enjoyed 13 years with Cisco Systems leading its Global Product Services and Global Onsite Services.  While there, he oversaw the expansion of Cisco’s Onsite Services from $4M to in excess of $1B.

Currently, with Steve Blaz & Associates, Mr. Blaz helps companies and service operations executives achieve world-class organizational results. He speaks and consults on the topics of Globalization, Operational Excellence, Business Process Re-Engineering, Ease of Doing Business and Turnaround Strategy. Steve Blaz is highly respected in the industry and serves on the advisory boards for Aberdeen Research and Worldwide Business Research. He also serves as Director, on the Board of Directors, for Flash Global Logistics.

You won't want to miss this opportunity to hear from a successful industry leader, and engage with him in questions and discussion.

Sponsored by your friends at OnProcess Technology.
 
Title:   7 Key Steps to Reverse Logistics Success with Steve Blaz
 
Date:   Wednesday, January 13, 2010
 
Time:   12:00 PM - 1:00 PM EST
 
After registering you will receive a confirmation email containing information about joining the Webinar.
 
System Requirements
PC-based attendees
Required: Windows® 2000, XP Home, XP Pro, 2003 Server, Vista
 
Macintosh®-based attendees
Required: Mac OS® X 10.4 (Tiger®) or newer
 
Space is limited.
Reserve your Webinar seat now at:
https://www1.gotomeeting.com/register/696596657