Booking a meeting with co-workers. Deciding where to go to dinner with family. Determining who completes specific tasks on a project. Then, there are the high stakes negotiations, such as buying a big ticket item like a house or car, finalizing a business deal, or handling a touchy situation at work.

We're constantly negotiating to achieve those things we want in life. But, too often, the way we think limits what we get.

With the right frame of mind, knowing what others want, and great listening techniques, we can get more of what WE want - money, resources, even happiness.

Topics in this full one-day workshop:

• Expand the pie before you cut it (or turn any situation into a benefit for all).
• Help others achieve their real wishes.
• The best negotiation techniques available and how to use them.
• Protect yourself from dishonest negotiators and spot them in a crowd.
• Keep your integrity when getting what you want.
• Techniques to help you listen and identify negotiating strategies of others.

A full-day workshop to help anyone in business become a better negotiator.

Who should attend?
Salespeople Go beyond the price objection and add 40% more sales.
Customer Service Representatives Handle challenging situations with more ease, resulting in happier customers.
Managers, Supervisors and Lead Hands Learn to be flexible with people while still meeting an organization's policies, procedures and production requirements.
Administrators Get co-operation from conflicting departments.
Technical People Collaborate more effectively with project managers and salespeople.
Project Managers Get the resources you need, when you need them, even if you don't have "position" power.

Cost:
Graduates: $209/person (HST incl)
Non-Grads: $269/person (HST incl)
                   $209/person - team of 6 or more (HST incl)